| Name | CVE-2018-16587 |
| Description | In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to. |
| Source | CVE (at NVD; CERT, LWN, oss-sec, fulldisc, Red Hat, Ubuntu, Gentoo, SUSE bugzilla/CVE, GitHub advisories/code/issues, web search, more) |
| References | DLA-1521-1, DSA-4317-1 |
The table below lists information on source packages.
| Source Package | Release | Version | Status |
|---|---|---|---|
| otrs2 (PTS) | jessie, jessie (lts) | 3.3.18-1+deb8u15 | fixed |
| stretch/non-free (security), stretch/non-free (lts), stretch/non-free | 5.0.16-1+deb9u6 | fixed | |
| buster/non-free | 6.0.16-2 | fixed | |
| buster/non-free (security) | 6.0.16-2+deb10u1 | fixed | |
| bullseye/non-free | 6.0.32-6 | fixed |
The information below is based on the following data on fixed versions.
| Package | Type | Release | Fixed Version | Urgency | Origin | Debian Bugs |
|---|---|---|---|---|---|---|
| otrs2 | source | wheezy | (unfixed) | end-of-life | ||
| otrs2 | source | jessie | 3.3.18-1+deb8u6 | DLA-1521-1 | ||
| otrs2 | source | stretch | 5.0.16-1+deb9u6 | DSA-4317-1 | ||
| otrs2 | source | (unstable) | 6.0.11-1 |
https://community.otrs.com/security-advisory-2018-04-security-update-for-otrs-framework/
OTRS 6: https://github.com/OTRS/otrs/commit/a4a1a01f84fac7ab032570ee50b660e2ebb15c01
OTRS 5: https://github.com/OTRS/otrs/commit/d9db0c6a15caafda7689320ecf61777993c33711
OTRS 4: https://github.com/OTRS/otrs/commit/d8cae00b0f78c2a07bb10cedb817304139395843