| Name | CVE-2018-20800 |
| Description | An issue was discovered in Open Ticket Request System (OTRS) 5.0.31 and 6.0.13. Users updating to 6.0.13 (also patchlevel updates) or 5.0.31 (only major updates) will experience data loss in their agent preferences table. |
| Source | CVE (at NVD; CERT, LWN, oss-sec, fulldisc, Red Hat, Ubuntu, Gentoo, SUSE bugzilla/CVE, GitHub advisories/code/issues, web search, more) |
Vulnerable and fixed packages
The table below lists information on source packages.
| Source Package | Release | Version | Status |
|---|
| otrs2 (PTS) | jessie, jessie (lts) | 3.3.18-1+deb8u15 | fixed |
| stretch/non-free (security), stretch/non-free (lts), stretch/non-free | 5.0.16-1+deb9u6 | vulnerable |
| buster/non-free (security), buster/non-free | 6.0.16-2+deb10u1 | fixed |
| bullseye/non-free | 6.0.32-6 | fixed |
The information below is based on the following data on fixed versions.
| Package | Type | Release | Fixed Version | Urgency | Origin | Debian Bugs |
|---|
| otrs2 | source | wheezy | (unfixed) | end-of-life | | |
| otrs2 | source | jessie | (not affected) | | | |
| otrs2 | source | (unstable) | 6.0.14-1 | | | |
Notes
[stretch] - otrs2 <ignored> (Non-free not supported)
[jessie] - otrs2 <not-affected> (Vulnerable code not present)
https://community.otrs.com/security-advisory-2018-10-security-update-for-otrs-framework/
OTRS 6: https://github.com/OTRS/otrs/commit/8d17d58029efbb0bba25c4208e09e2d320eeb0c3
OTRS 5: https://github.com/OTRS/otrs/commit/7d3c56d5b9bb38207695dae174dbba89a132e7b9
For upstream versions only did affect OTRS 6.0.13 and OTRS 5.0.31.