| Name | CVE-2019-12248 |
| Description | An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.7, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. An attacker could send a malicious email to an OTRS system. If a logged-in agent user quotes it, the email could cause the browser to load external image resources. |
| Source | CVE (at NVD; CERT, LWN, oss-sec, fulldisc, Red Hat, Ubuntu, Gentoo, SUSE bugzilla/CVE, GitHub advisories/code/issues, web search, more) |
| References | DLA-1816-1, DLA-3551-1 |
The table below lists information on source packages.
| Source Package | Release | Version | Status |
|---|---|---|---|
| otrs2 (PTS) | jessie, jessie (lts) | 3.3.18-1+deb8u15 | fixed |
| stretch/non-free (security), stretch/non-free (lts), stretch/non-free | 5.0.16-1+deb9u6 | vulnerable | |
| buster/non-free (security), buster/non-free | 6.0.16-2+deb10u1 | fixed | |
| bullseye/non-free | 6.0.32-6 | fixed |
The information below is based on the following data on fixed versions.
| Package | Type | Release | Fixed Version | Urgency | Origin | Debian Bugs |
|---|---|---|---|---|---|---|
| otrs2 | source | wheezy | (unfixed) | end-of-life | ||
| otrs2 | source | jessie | 3.3.18-1+deb8u10 | DLA-1816-1 | ||
| otrs2 | source | buster | 6.0.16-2+deb10u1 | DLA-3551-1 | ||
| otrs2 | source | (unstable) | 6.0.19-1 |
[stretch] - otrs2 <ignored> (Non-free not supported)
https://community.otrs.com/security-advisory-2019-08-security-update-for-otrs-framework/
OTRS 6: https://github.com/OTRS/otrs/commit/4e06ef439c33e7d90af16451719415c780e0c29c
OTRS 6: https://github.com/OTRS/otrs/commit/0713999042e3ce7fa60067d3cd165206899224bf
OTRS 5: https://github.com/OTRS/otrs/commit/edbc7371a52fc5d0032e934d2456b5f39da317f1
OTRS 5: https://github.com/OTRS/otrs/commit/2d85ce89515db8e94b36ea8ba97f21e27aa66efd