| Name | CVE-2019-12497 |
| Description | An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.8, Community Edition 6.0.x through 6.0.19, and Community Edition 5.0.x through 5.0.36. In the customer or external frontend, personal information of agents (e.g., Name and mail address) can be disclosed in external notes. |
| Source | CVE (at NVD; CERT, LWN, oss-sec, fulldisc, Red Hat, Ubuntu, Gentoo, SUSE bugzilla/CVE, GitHub advisories/code/issues, web search, more) |
| References | DLA-1816-1, DLA-3551-1 |
The table below lists information on source packages.
| Source Package | Release | Version | Status |
|---|---|---|---|
| otrs2 (PTS) | jessie, jessie (lts) | 3.3.18-1+deb8u15 | fixed |
| stretch/non-free (security), stretch/non-free (lts), stretch/non-free | 5.0.16-1+deb9u6 | vulnerable | |
| buster/non-free (security), buster/non-free | 6.0.16-2+deb10u1 | fixed | |
| bullseye/non-free | 6.0.32-6 | fixed |
The information below is based on the following data on fixed versions.
| Package | Type | Release | Fixed Version | Urgency | Origin | Debian Bugs |
|---|---|---|---|---|---|---|
| otrs2 | source | wheezy | (unfixed) | end-of-life | ||
| otrs2 | source | jessie | 3.3.18-1+deb8u10 | DLA-1816-1 | ||
| otrs2 | source | buster | 6.0.16-2+deb10u1 | DLA-3551-1 | ||
| otrs2 | source | (unstable) | 6.0.19-1 |
[stretch] - otrs2 <ignored> (Non-free not supported)
https://community.otrs.com/security-advisory-2019-09-security-update-for-otrs-framework/
OTRS 6: https://github.com/OTRS/otrs/commit/f8bcf08dfc5f06915c1352c07e5f626f9b5ecfc2
OTRS 5: https://github.com/OTRS/otrs/commit/d4cc3f0e24937fa53870132003aec6af460b9b57