| Name | CVE-2019-9892 |
| Description | An issue was discovered in Open Ticket Request System (OTRS) 5.x through 5.0.34, 6.x through 6.0.17, and 7.x through 7.0.6. An attacker who is logged into OTRS as an agent user with appropriate permissions may try to import carefully crafted Report Statistics XML that will result in reading of arbitrary files on the OTRS filesystem. |
| Source | CVE (at NVD; CERT, LWN, oss-sec, fulldisc, Red Hat, Ubuntu, Gentoo, SUSE bugzilla/CVE, GitHub advisories/code/issues, web search, more) |
| References | DLA-1774-1 |
Vulnerable and fixed packages
The table below lists information on source packages.
| Source Package | Release | Version | Status |
|---|
| otrs2 (PTS) | jessie, jessie (lts) | 3.3.18-1+deb8u15 | fixed |
| stretch/non-free (security), stretch/non-free (lts), stretch/non-free | 5.0.16-1+deb9u6 | vulnerable |
| buster/non-free (security), buster/non-free | 6.0.16-2+deb10u1 | fixed |
| bullseye/non-free | 6.0.32-6 | fixed |
The information below is based on the following data on fixed versions.
| Package | Type | Release | Fixed Version | Urgency | Origin | Debian Bugs |
|---|
| otrs2 | source | wheezy | (unfixed) | end-of-life | | |
| otrs2 | source | jessie | 3.3.18-1+deb8u9 | | DLA-1774-1 | |
| otrs2 | source | buster | 6.0.16-2 | | | |
| otrs2 | source | (unstable) | 6.0.18-1 | | | |
Notes
[stretch] - otrs2 <ignored> (Non-free not supported)
OTRS 6: https://github.com/OTRS/otrs/commit/3617488c6c28e06203e4127c7b031140f775a685
OTRS 5: https://github.com/OTRS/otrs/commit/c3b9342a85c6f2c9382e074ad9cc440ce80a6f34
https://community.otrs.com/security-advisory-2019-04-security-update-for-otrs-framework/