| Name | CVE-2020-1767 |
| Description | Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions. |
| Source | CVE (at NVD; CERT, LWN, oss-sec, fulldisc, Red Hat, Ubuntu, Gentoo, SUSE bugzilla/CVE, GitHub advisories/code/issues, web search, more) |
| References | DLA-2079-1, DLA-3551-1 |
Vulnerable and fixed packages
The table below lists information on source packages.
| Source Package | Release | Version | Status |
|---|
| otrs2 (PTS) | jessie, jessie (lts) | 3.3.18-1+deb8u15 | fixed |
| stretch/non-free (security), stretch/non-free (lts), stretch/non-free | 5.0.16-1+deb9u6 | vulnerable |
| buster/non-free (security), buster/non-free | 6.0.16-2+deb10u1 | fixed |
| bullseye/non-free | 6.0.32-6 | fixed |
The information below is based on the following data on fixed versions.
| Package | Type | Release | Fixed Version | Urgency | Origin | Debian Bugs |
|---|
| otrs2 | source | wheezy | (unfixed) | end-of-life | | |
| otrs2 | source | jessie | 3.3.18-1+deb8u13 | | DLA-2079-1 | |
| otrs2 | source | buster | 6.0.16-2+deb10u1 | | DLA-3551-1 | |
| otrs2 | source | (unstable) | 6.0.25-1 | | | |
Notes
[stretch] - otrs2 <ignored> (Non-free not supported)
https://otrs.com/release-notes/otrs-security-advisory-2020-03/
https://github.com/OTRS/otrs/commit/5f488fd6c809064ee49def3a432030258d211570