CVE-2020-1777

Name	CVE-2020-1777
Description	Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
Source	CVE (at NVD; CERT, LWN, oss-sec, fulldisc, Red Hat, Ubuntu, Gentoo, SUSE bugzilla/CVE, GitHub advisories/code/issues, web search, more)

Vulnerable and fixed packages

The table below lists information on source packages.

Source Package	Release	Version	Status
otrs2 (PTS)	jessie, jessie (lts)	3.3.18-1+deb8u15	fixed
	stretch/non-free (security), stretch/non-free (lts), stretch/non-free	5.0.16-1+deb9u6	fixed
	buster/non-free (security), buster/non-free	6.0.16-2+deb10u1	fixed
	bullseye/non-free	6.0.32-6	fixed

The information below is based on the following data on fixed versions.

Package	Type	Release	Fixed Version	Urgency	Origin	Debian Bugs
otrs2	source	(unstable)	(not affected)

- otrs2 <not-affected> (Only affects 7.x and 8.x)
https://otrs.com/release-notes/otrs-security-advisory-2020-15/