| Name | CVE-2021-21435 |
| Description | Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions. |
| Source | CVE (at NVD; CERT, LWN, oss-sec, fulldisc, Red Hat, Ubuntu, Gentoo, SUSE bugzilla/CVE, GitHub advisories/code/issues, web search, more) |
Vulnerable and fixed packages
The table below lists information on source packages.
| Source Package | Release | Version | Status |
|---|
| otrs2 (PTS) | jessie, jessie (lts) | 3.3.18-1+deb8u15 | vulnerable |
| stretch/non-free (security), stretch/non-free (lts), stretch/non-free | 5.0.16-1+deb9u6 | fixed |
| buster/non-free | 6.0.16-2 | fixed |
| buster/non-free (security) | 6.0.16-2+deb10u1 | fixed |
| bullseye/non-free | 6.0.32-6 | fixed |
The information below is based on the following data on fixed versions.
| Package | Type | Release | Fixed Version | Urgency | Origin | Debian Bugs |
|---|
| otrs2 | source | jessie | (unfixed) | end-of-life | | |
| otrs2 | source | (unstable) | (not affected) | | | |
Notes
- otrs2 <not-affected> (Doesn't affect OTRS as packaged in Debian, see bug #982586)
https://otrs.com/release-notes/otrs-security-advisory-2021-02/