| Name | CVE-2021-21443 |
| Description | Agents are able to list customer user emails without required permissions in the bulk action screen. This issue affects: OTRS AG ((OTRS)) Community Edition: 6.0.x version 6.0.1 and later versions. OTRS AG OTRS: 7.0.x versions prior to 7.0.27. |
| Source | CVE (at NVD; CERT, LWN, oss-sec, fulldisc, Red Hat, Ubuntu, Gentoo, SUSE bugzilla/CVE, GitHub advisories/code/issues, web search, more) |
| References | DLA-3551-1 |
| Debian Bugs | 991593 |
Vulnerable and fixed packages
The table below lists information on source packages.
| Source Package | Release | Version | Status |
|---|
| otrs2 (PTS) | jessie, jessie (lts) | 3.3.18-1+deb8u15 | vulnerable |
| stretch/non-free (security), stretch/non-free (lts), stretch/non-free | 5.0.16-1+deb9u6 | vulnerable |
| buster/non-free (security), buster/non-free | 6.0.16-2+deb10u1 | fixed |
| bullseye/non-free | 6.0.32-6 | fixed |
| znuny (PTS) | bookworm/non-free | 6.5.1-1 | fixed |
| sid/non-free, trixie/non-free | 6.5.11-1 | fixed |
The information below is based on the following data on fixed versions.
| Package | Type | Release | Fixed Version | Urgency | Origin | Debian Bugs |
|---|
| otrs2 | source | jessie | (unfixed) | end-of-life | | |
| otrs2 | source | buster | 6.0.16-2+deb10u1 | | DLA-3551-1 | |
| otrs2 | source | (unstable) | 6.0.32-6 | | | 991593 |
| znuny | source | (unstable) | (not affected) | | | |
Notes
[stretch] - otrs2 <no-dsa> (Non-free not supported)
- znuny <not-affected> (Fixed before initial upload to Debian)
https://otrs.com/release-notes/otrs-security-advisory-2021-13/
https://github.com/znuny/Znuny/commit/48ee5532911be5453cc8bed1e437a64c21bcc072 (rel-6_1_1)